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FAQ

Q:  How many times am I able to revamp a design for free?

A:  We will gladly revamp a display two times for free.  If the customer still would like additional revamps, the customer will need to put partial to full payment down.  Varies based on time spent redesigning the layout.  

 

Q:  What is your privacy policy on protecting personal customer information?

A:  Military Memories and More is committed to the protection and privacy of sensitive customer information.  Should our company require a customer to provide certain information needed to complete a purchase, be assured it will only be used within our business.  We don't sell information to third parties.    

 

Q:  What is your return policy on a purchase?

A:  We are more than happy to correct any major issues (Damaged Frame, Broken glass, Items have fallen out of place) that may occur to an order within the first 60 days of purchase.    After 60 days of purchase the customer will be financially responsible for any issues that may arise.  Military Memories and More will not be responsible for damage that may occur during a return shipment.  Any additional damage that may occur in transit will be the customer's responsibility.   Minor errors such as inverted order of unit crests, rank, patches, etc will not be returnable.  A 10% refund on the total order will be issued for minor incidents.  

 

Q: What is your turnaround time?

A: If you order a custom display and have us mount the items for you, then once we have all those items in hand, we can generally have your display shipped out in 7 - 14 business days. If you just need a pre-built shadow box that you plan to mount items in yourself, then the order will ship in 7 - 10 business days. 

 Keep in mind that there are times that we have a heavy workload, and these time frames are suceptible to change. We are very good at working with our customers to make sure they are fully informed and aware of any delays that may occur during the process.

 

Q: How much does a custom shadow box display cost?

A: That depends on a few factors like:

- the overall size of the display

- What frame moulding you choose

- Do you need us to purchase any items to be displayed

- Do you want us to mount the items for you

On average a custom display will run anywhere from $300 and up.

However, I can tell you, with our custom framing service you most definitely get what you pay for. Our displays are unlike any other that you will find online today. 

 

Q: Do you offer a payment plan?

A: Yes we do. If you are unable to make full payment on a display that you would like to have built, then you can make payments. Once the last payment is made and all details are agreed upon, then we will begin building your display.

 

Q: Can you provide any items that I do not have myself?

A: Yes. If you do not have certain items that you want mounted in the display, we can source and purchase most items for you. However, to be fully transparent, there are times that certain items are hard to locate for purchase and we may not be able to.

 

Q: If I am buying a display for a surprise gift, and I am not quite sure what awards they have, can you help me with that?

A: Absolutely. If you are able to get access to a DD214 (discharge paperwork) and email us a copy, we can quickly let you know what they were awarded during their career. We have also had people send us pictures of the persons dress uniform that displays all the ribbons, badges, rank, etc.

 

Call Us Today To Get Started!

(309)289-0099

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234 E. Main St. Knoxville, IL 61448 | USA | (309) 289-0099 | militarymemoriesandmore@yahoo.com