I found Military Memories and More on the internet and had them make me a personalized photo mat. I looked everywhere on the internet and at stores to find a company that did this type of work. I couldn't find anybody. I finally came across Military Memories and More and used the chat feature to ask some questions about what I wanted to do. From the start Ryan was very helpful and ensured me that they could create what I had in mind. I wanted a photo mat with a personalized quote inscribed for a birthday present. After several days of working with Ryan through phone and email, we finally settled on a design. Ryan worked up many designs for me to approve and was very prompt with returning my emails and answering any questions that I had. After placing my order in the late morning, he was able to create my mats and ship them out that day! I received my order a couple days later and in excellent condition. I was very impressed and pleased with the quality of the work and the timely service I was given. I would definitely recommend Military Memories and More to anyone that wants to create a custom mat framing project. I guarantee you will be more than happy with the experience and final product. You get first hand customer service like to other company canoffer. I will for sure be ordering again from them in the future.